Police Dispatcher
DescriptionABOUT GALTIncorporated in 1946, Galt is a growing community with approximately 25,000 residents located approximately 20 miles south of Sacramento along Highway 99.
The City is led by five elected council members, the Mayor being appointed.
Galt offers affordable housing with a small town atmosphere, perfect for raising young families as well as a great opportunity for new businesses.
The City is known for its annual Independence Day Celebration with fireworksand the Winter Bird Festival.
We also offer the Galt Market, an open air market held every Tuesday and Wednesday offering great deals on fresh fruits and vegetables, clothing, home furnishings and much more.
Sports and Recreation are key to Galt's quality of life.
Enhanced by its mild seasonal climate and numerous parks, Galt features a variety of activities for youth and adults such as t-ball, baseball, football, soccer, swimming and swim lessons, karate, exercise classes and many more choices to meet the needs of the community.
The City of Galt is located in the heart of the Delta Recreation Area in Northern, California.
Thirty minutes away are the Sierra Foothills and the Sacramento Delta.
Reno, Lake Tahoe, San Francisco and the CA coast are all within atwo hourdrive making Galt a recreational haven for boat lovers and outdoorsman alike.
ABOUT THE POSITIONThe City of Galt Police Department is currently acceptingapplicationsfor the position of Police Dispatcher.
This is a continuous recruitment and may be closed at any time.
Testing will take on a rolling basis once a sufficient number of applications has been received; as deemed by the City of Galt.
ADDITIONAL PAY (UPON ASSIGNMENT AND ELIGIBILITY):
Overtime- Paid at time and one-half (1-1/2).
Bilingual Pay- $50 per month.
P.
O.
S.
T.
Certificate and Education Incentive Pay- 5% - 15% Longevity Pay- Beginning at 15 years of service - 5%; 20 years of service - 7.
5%.
Medical-in-lieu- Employees who waive medical coverage shall receive $200 per month for employee only, $350 per month for employee plus one, and $500 per month for family.
BENEFITS Tuition Reimbursement- Up to $4,000 per fiscal year.
Holiday Pay- Employees receivethirteen (13) paid holidays and one (1) floating holiday.
Vacation Leave - 80 hours per year; after 4 years- 120 hours.
Vacation Credit- Those with 4
years of prior public agency experience may request to accrue at rate of 120 hours.
Vacation Cash Out - Cash out up to forty (40) hours vacation per year.
Sick Leave - 96 hours per year.
Heath Insurance - City pays a generous portion of the CalPERS medical premium (10 options), City pays 100% for dental and vision premiums.
Life Insurance - City paid $50,000 policy and $1,500 policy for dependents.
Long Term Disability- City paid policy-benefit is up to 60% of base salary.
EAP - Confidential employee assistance plan.
GPDCA/REPRESENTED POSITIONFLSA STATUS:
Non-Exempt/HourlyPlease Note:
a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.
Under general supervision, receives 911 police, fire, and medical emergency calls and dispatches Police units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISEDReceives general supervision from Police Dispatch and Records Supervisor.
Exercises no supervision of staff.
CLASS CHARACTERISTICSThis class performs emergency dispatch duties that may involve multiple City departments.
Dispatch responsibilities require extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit and provide factual information.
Dispatching activities must be performed within specified legal guidelines.
This class is distinguished from the Lead Dispatcher in that the latter is responsible for more complex and higher-level Dispatch work, exercises a higher level of discretion and independent decision-making, and provides technical and functional direction to lower-level dispatch staff.
Example of DutiesEXAMPLES OF TYPICAL JOB FUNCTIONSManagement reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Receives and evaluates police and emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency, or response organization; takes messages for Police Department personnel.
Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units as necessary, ensuring the safety of field units.
Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
Enters, updates, and retrieves a variety of records including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
Performs other duties as assigned.
Typical QualificationsQUALIFICATIONSKnowledge of Functions, principles, and practices of law enforcement agencies.
Terminology and procedures used in public safety dispatching.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Principles and practices of data collection and report preparation.
City and county geography, maps, streets, landmarks, and driving directions.
Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Modern office practices, methods, and computer equipment and applications.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques to effectively interact with individuals of various ages, socio-economic, and ethnic groups.
Ability to Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
Memorize codes, names, street locations, and other information.
Read and interpret maps and other pertinent documentation.
Attend to multiple activities simultaneously often in a stressful environment.
Obtain necessary information from individuals in stressful or emergency situations.
Compile and summarize information to prepare accurate, clear, and concise reports.
Organize, maintain, and update office database and records systems.
Make accurate arithmetic and statistical computations.
Enter and retrieve data from a computer with sufficient speed and accuracy.
Maintain attention to detail and work on a computer for an extended period of time.
Organize own work, set priorities, and meet critical deadlines.
Operate modern office equipment including computer equipment and specialized software application programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Supplemental InformationEducation and ExperienceAny combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.
A typical way to obtain the required qualifications would be:
Equivalent to graduation from high school and one (1) year of general clerical experience involving frequent public contact.
Licenses and Certifications May require the possession of a valid Class C California driver's license and have a satisfactory driving record.
Possession of a P.
O.
S.
T.
Basic Dispatcher certificate within a timeframe specified by the City.
PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed material and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.
This is primarily a sedentary office classification although standing and walking between work areas may be required.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.
WORKING CONDITIONSMust be able to pass a pre-employment physical, drug screen, and background investigation, including fingerprinting.
May be required to work holidays, weekends, and off-hours shifts.
SELECTION PROCESSPlease note, the City of Galt's preferred method of communication with applicants is via e-mail.
As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.
All e-mail notifications can also be accessed through the governmentjobs.
com applicant inbox.
Application:
(Pass/Fail) - All applicants must complete and submit an online City of Galt employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted.
Employment applications will be considered incomplete and will be disqualified:
If applicants do not list current and past job-related experience in the duties area of the Work Experience section.
If see resume is noted in the Work Experience section; a resume will not substitute for the information required in the Work Experience section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Supplemental documents such as resume, cover letter, and proof of education are recommended at the time of application submission.
Documents should be submitted to the City of Galt as attachment(s) via online with the employment application.
2.
Supplemental Questionnaire:
(Pass/Fail) - In addition to the City of Galt employment application, all applicants must complete and submit online responses to the supplemental questionnaireby the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
A resume will not substitute for the information required in the supplemental questionnaire.
Screening Committee:
(Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement.
Criticall Test:
(Pass/Fail) - Qualified candidates will receive a notification via email when the Criticall examination is available.
Candidates will have approximately 7 calendar days from the date of notification to self-schedule for the Criticall.
The CritiCall examination tests your ability to:
Follow rules and directions.
Make decisions quickly and accurately based on rules you are provided.
Enter data or information (such as names, telephone numbers, license plate sequences, etc.
) into a computer using a keyboard.
Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form.
Use written information provided on lists (such as an alphabetically-sequenced telephone book).
Recognize if bits of information, such as addresses or names, are similar or different.
Quickly learn and later recognize information that is shown in writing, such as descriptions (e.
g.
, red car, blue boat, green shirt).
Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools.
Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
Evaluate information provided in order to prioritize or categorize incidents.
Evaluate information and identify the most correct solution based upon that information.
Determine routes and/or locations using very basic maps.
(No prior map-reading training or experience is required to correctly respond to these questions.
) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.
g.
, patience instead of patients).
Communicate using sentences or phrases that clearly express the intended meaning.
Read and comprehend written passages.
Oral Examination:
The oral exam interview will consist of job-related questions.
The Oral Interview is administered by the Galt Police Department.
Eligible List:
Candidates who pass the online CritiCall test will be placed in the Police Dispatcher candidate pool for one (1) year.
You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Police Dispatcher candidate pool.
Background Process:
If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history.
Recommended Skills Attention To Detail Computer Equipment Curiosity Customer Service Data Collection Databases Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v7kd76v039z8m4yzl', 'ExternalApply-j3v7kd76v039z8m4yzl'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
The City is led by five elected council members, the Mayor being appointed.
Galt offers affordable housing with a small town atmosphere, perfect for raising young families as well as a great opportunity for new businesses.
The City is known for its annual Independence Day Celebration with fireworksand the Winter Bird Festival.
We also offer the Galt Market, an open air market held every Tuesday and Wednesday offering great deals on fresh fruits and vegetables, clothing, home furnishings and much more.
Sports and Recreation are key to Galt's quality of life.
Enhanced by its mild seasonal climate and numerous parks, Galt features a variety of activities for youth and adults such as t-ball, baseball, football, soccer, swimming and swim lessons, karate, exercise classes and many more choices to meet the needs of the community.
The City of Galt is located in the heart of the Delta Recreation Area in Northern, California.
Thirty minutes away are the Sierra Foothills and the Sacramento Delta.
Reno, Lake Tahoe, San Francisco and the CA coast are all within atwo hourdrive making Galt a recreational haven for boat lovers and outdoorsman alike.
ABOUT THE POSITIONThe City of Galt Police Department is currently acceptingapplicationsfor the position of Police Dispatcher.
This is a continuous recruitment and may be closed at any time.
Testing will take on a rolling basis once a sufficient number of applications has been received; as deemed by the City of Galt.
ADDITIONAL PAY (UPON ASSIGNMENT AND ELIGIBILITY):
Overtime- Paid at time and one-half (1-1/2).
Bilingual Pay- $50 per month.
P.
O.
S.
T.
Certificate and Education Incentive Pay- 5% - 15% Longevity Pay- Beginning at 15 years of service - 5%; 20 years of service - 7.
5%.
Medical-in-lieu- Employees who waive medical coverage shall receive $200 per month for employee only, $350 per month for employee plus one, and $500 per month for family.
BENEFITS Tuition Reimbursement- Up to $4,000 per fiscal year.
Holiday Pay- Employees receivethirteen (13) paid holidays and one (1) floating holiday.
Vacation Leave - 80 hours per year; after 4 years- 120 hours.
Vacation Credit- Those with 4
years of prior public agency experience may request to accrue at rate of 120 hours.
Vacation Cash Out - Cash out up to forty (40) hours vacation per year.
Sick Leave - 96 hours per year.
Heath Insurance - City pays a generous portion of the CalPERS medical premium (10 options), City pays 100% for dental and vision premiums.
Life Insurance - City paid $50,000 policy and $1,500 policy for dependents.
Long Term Disability- City paid policy-benefit is up to 60% of base salary.
EAP - Confidential employee assistance plan.
GPDCA/REPRESENTED POSITIONFLSA STATUS:
Non-Exempt/HourlyPlease Note:
a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.
Under general supervision, receives 911 police, fire, and medical emergency calls and dispatches Police units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISEDReceives general supervision from Police Dispatch and Records Supervisor.
Exercises no supervision of staff.
CLASS CHARACTERISTICSThis class performs emergency dispatch duties that may involve multiple City departments.
Dispatch responsibilities require extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit and provide factual information.
Dispatching activities must be performed within specified legal guidelines.
This class is distinguished from the Lead Dispatcher in that the latter is responsible for more complex and higher-level Dispatch work, exercises a higher level of discretion and independent decision-making, and provides technical and functional direction to lower-level dispatch staff.
Example of DutiesEXAMPLES OF TYPICAL JOB FUNCTIONSManagement reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Receives and evaluates police and emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency, or response organization; takes messages for Police Department personnel.
Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units as necessary, ensuring the safety of field units.
Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
Enters, updates, and retrieves a variety of records including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
Performs other duties as assigned.
Typical QualificationsQUALIFICATIONSKnowledge of Functions, principles, and practices of law enforcement agencies.
Terminology and procedures used in public safety dispatching.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Principles and practices of data collection and report preparation.
City and county geography, maps, streets, landmarks, and driving directions.
Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Modern office practices, methods, and computer equipment and applications.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques to effectively interact with individuals of various ages, socio-economic, and ethnic groups.
Ability to Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
Memorize codes, names, street locations, and other information.
Read and interpret maps and other pertinent documentation.
Attend to multiple activities simultaneously often in a stressful environment.
Obtain necessary information from individuals in stressful or emergency situations.
Compile and summarize information to prepare accurate, clear, and concise reports.
Organize, maintain, and update office database and records systems.
Make accurate arithmetic and statistical computations.
Enter and retrieve data from a computer with sufficient speed and accuracy.
Maintain attention to detail and work on a computer for an extended period of time.
Organize own work, set priorities, and meet critical deadlines.
Operate modern office equipment including computer equipment and specialized software application programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Supplemental InformationEducation and ExperienceAny combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.
A typical way to obtain the required qualifications would be:
Equivalent to graduation from high school and one (1) year of general clerical experience involving frequent public contact.
Licenses and Certifications May require the possession of a valid Class C California driver's license and have a satisfactory driving record.
Possession of a P.
O.
S.
T.
Basic Dispatcher certificate within a timeframe specified by the City.
PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed material and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.
This is primarily a sedentary office classification although standing and walking between work areas may be required.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment.
Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The principal duties of this class are performed in a police station environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.
WORKING CONDITIONSMust be able to pass a pre-employment physical, drug screen, and background investigation, including fingerprinting.
May be required to work holidays, weekends, and off-hours shifts.
SELECTION PROCESSPlease note, the City of Galt's preferred method of communication with applicants is via e-mail.
As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.
All e-mail notifications can also be accessed through the governmentjobs.
com applicant inbox.
Application:
(Pass/Fail) - All applicants must complete and submit an online City of Galt employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted.
Employment applications will be considered incomplete and will be disqualified:
If applicants do not list current and past job-related experience in the duties area of the Work Experience section.
If see resume is noted in the Work Experience section; a resume will not substitute for the information required in the Work Experience section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Supplemental documents such as resume, cover letter, and proof of education are recommended at the time of application submission.
Documents should be submitted to the City of Galt as attachment(s) via online with the employment application.
2.
Supplemental Questionnaire:
(Pass/Fail) - In addition to the City of Galt employment application, all applicants must complete and submit online responses to the supplemental questionnaireby the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
A resume will not substitute for the information required in the supplemental questionnaire.
Screening Committee:
(Pass/Fail)- Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement.
Criticall Test:
(Pass/Fail) - Qualified candidates will receive a notification via email when the Criticall examination is available.
Candidates will have approximately 7 calendar days from the date of notification to self-schedule for the Criticall.
The CritiCall examination tests your ability to:
Follow rules and directions.
Make decisions quickly and accurately based on rules you are provided.
Enter data or information (such as names, telephone numbers, license plate sequences, etc.
) into a computer using a keyboard.
Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form.
Use written information provided on lists (such as an alphabetically-sequenced telephone book).
Recognize if bits of information, such as addresses or names, are similar or different.
Quickly learn and later recognize information that is shown in writing, such as descriptions (e.
g.
, red car, blue boat, green shirt).
Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools.
Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
Evaluate information provided in order to prioritize or categorize incidents.
Evaluate information and identify the most correct solution based upon that information.
Determine routes and/or locations using very basic maps.
(No prior map-reading training or experience is required to correctly respond to these questions.
) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.
g.
, patience instead of patients).
Communicate using sentences or phrases that clearly express the intended meaning.
Read and comprehend written passages.
Oral Examination:
The oral exam interview will consist of job-related questions.
The Oral Interview is administered by the Galt Police Department.
Eligible List:
Candidates who pass the online CritiCall test will be placed in the Police Dispatcher candidate pool for one (1) year.
You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Police Dispatcher candidate pool.
Background Process:
If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history.
Recommended Skills Attention To Detail Computer Equipment Curiosity Customer Service Data Collection Databases Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v7kd76v039z8m4yzl', 'ExternalApply-j3v7kd76v039z8m4yzl'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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